Tell us about you.
Online assessments are currently unavailable. Information about access and consultation arrangements will be published when the service is ready.
Our online service is in preparation
Let’s start
with you.
A considered approach to your health, your experiences and your goals. We’re preparing our online consultation service.
Take your time. A consultation helps you understand the care that may be right for you.
What to expect
From your first question
to your next step.
Talk with a pharmacist.
Before a consultation, the pharmacy will explain availability and any information needed. During your consultation, your pharmacist checks the details needed for safe care and answers your questions.
Decide with confidence.
If treatment is suitable, we explain your options, costs and follow-up before you decide. Where another service is more appropriate, we explain the next steps.
Know where to get support.
Before you start any treatment, your care plan should explain your reviews, how to contact the pharmacy and what to do if you feel unwell. Ask about follow-up and any ongoing cost during your consultation.
Costs
Your care.
Clearly explained.
We’re finalising the online consultation service, including its fees and care packages. Prices are not yet available on this website.
Before you agree to a paid service or treatment, the pharmacy will explain the full cost, what it covers, the period of care and any delivery charge.
This website does not accept orders or create subscriptions.
Before you decide
Understand what is included.
Ask the pharmacy for the costs that apply to your care. No card details or payment are collected on this website.
- Consultation
- Confirm the fee and what it covers
- Treatment and follow-up
- Confirm the duration and repeat costs
- Delivery, if needed
- Confirm charges and arrangements
There is no online order or subscription. Treatment availability and delivery must be confirmed by the pharmacy.
How costs and cancellation terms will be explained →About Alder
Thoughtful care.
Clear next steps.
Alder Health’s online service is in preparation. Assessments, bookings and enquiries are not open on this website.
Information about the service and how to access it will be published when it is ready.
Service updatesCommon questions
Before you begin.
Can I complete an online assessment?
Online assessments and bookings are currently unavailable. Website information does not approve treatment; an appropriately authorised clinician must assess you and check the information needed for a decision.
What will I need for a consultation?
Your GP details, current medicines, allergies and previous treatment. Have your height and weight ready if known. Tell the pharmacist when you are unsure rather than guessing; they will explain the checks and any evidence needed.
How is my consultation arranged?
Online booking is not available. Consultation arrangements will be published when the service is ready.
Can I ask a question first?
Enquiries are not open while the online service is being prepared. See the current service status.
How is my information handled?
Online patient assessments are currently unavailable. Read our privacy information for the current website. Do not send medical answers or identity documents through ordinary email.
When do I pay?
This website takes no payment. Before you agree to a paid service, the pharmacy will explain the full price and any delivery charges. There is no obligation to proceed.
Why do you check measurements and medical history?
Accurate information helps the pharmacist assess whether care is appropriate. They must explain how relevant details will be verified. Completing a form alone is not enough to make a treatment decision.
What happens after starting treatment?
Your pharmacist explains how to use it, important risks, reviews and how to get help. Follow-up depends on your treatment and individual needs. Do not change a prescribed dose using general website information.
Your next step
A considered next step.
Our online consultation service is in preparation.
Assessments, bookings and enquiries are currently unavailable.